Shipping policy
Shipping Policy
Last updated: August 2026
Where We Ship
We currently ship to Peninsular Malaysia (West Malaysia) only. We are unable to ship to Sabah, Sarawak, or internationally at this time. We appreciate your patience as we work toward expanding our delivery coverage.
Delivery Charges
Delivery charges are based on the combined parcel weight and are calculated automatically at checkout before payment.
- Up to 1 kg: RM 3
- Over 1 kg to 3 kg: RM 4
- Over 3 kg to 6 kg: RM 6
- Over 6 kg to 10 kg: RM 8
- Over 10 kg to 15 kg: RM 10
- Over 15 kg to 20 kg: RM 12
- Over 20 kg: RM 15
The applicable delivery charge will be shown at checkout. There is no free-shipping threshold.
Order Processing
Orders placed before 12pm on business days are dispatched the same day. Orders placed after 12pm or on weekends and public holidays will be dispatched the next business day.
Couriers
We ship primarily via SPX Express. Depending on your location and availability, we may also use Ninja Van, J&T Express, or other courier partners via EasyParcel to ensure the fastest and most reliable delivery to you.
Estimated Delivery Time
Once dispatched, deliveries within West Malaysia are estimated to arrive within 1–2 business days. Delivery times may vary during peak periods, public holidays, or due to circumstances beyond our control.
Order Tracking
A tracking number will be shared with you once your order has been dispatched. You can track your parcel via your courier's website or app.
Lost or Delayed Parcels
If your parcel appears lost or significantly delayed, please contact us at meow@mamicat.com or WhatsApp +6017 401 8710 and we will follow up with the courier on your behalf.